{"id":8231,"date":"2021-03-23T16:47:39","date_gmt":"2021-03-23T15:47:39","guid":{"rendered":"https:\/\/staging.nautagroup.com\/service-et-support\/"},"modified":"2025-03-06T09:37:33","modified_gmt":"2025-03-06T08:37:33","slug":"service-et-support","status":"publish","type":"page","link":"https:\/\/nautagroup.com\/fr\/service-et-support\/","title":{"rendered":"Service et support"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:60px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1040px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:9.6%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:9.6%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:9.6%;--awb-spacing-left-medium:9.6%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-font-size:1.25rem;--awb-text-font-family:&quot;Roboto&quot;;--awb-text-font-style:normal;--awb-text-font-weight:400;\"><p>Avec nos divers d\u00e9partements de service &amp; support, nous vous proposons le service qui vous convient et auquel vous pouvez vous attendre en tant que partenaire. Chacun de ces d\u00e9partements o\u00f9 vous pouvez poser toutes vos questions, o\u00f9 l\u2019on vous aide et o\u00f9 l\u2019on r\u00e9fl\u00e9chit avec vous. <\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-margin-top:100px;--awb-background-color:var(--awb-custom_color_1);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"max-width:1040px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:-30px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-aspect-ratio:1 \/ 1;--awb-margin-bottom:-30px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none has-aspect-ratio\"><img decoding=\"async\" width=\"2048\" height=\"1365\" title=\"2c30d606-img_7137\" src=\"https:\/\/nautagroup.com\/wp-content\/uploads\/2021\/04\/2c30d606-img_7137.jpg\" class=\"img-responsive wp-image-5632 img-with-aspect-ratio\" data-parent-fit=\"cover\" data-parent-container=\".fusion-image-element\" alt srcset=\"https:\/\/nautagroup.com\/wp-content\/uploads\/2021\/04\/2c30d606-img_7137-300x200.jpg 300w, https:\/\/nautagroup.com\/wp-content\/uploads\/2021\/04\/2c30d606-img_7137-768x512.jpg 768w, https:\/\/nautagroup.com\/wp-content\/uploads\/2021\/04\/2c30d606-img_7137-1024x683.jpg 1024w, https:\/\/nautagroup.com\/wp-content\/uploads\/2021\/04\/2c30d606-img_7137-1536x1024.jpg 1536w, https:\/\/nautagroup.com\/wp-content\/uploads\/2021\/04\/2c30d606-img_7137.jpg 2048w\" sizes=\"(max-width: 2048px) 100vw, 2048px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-margin-top-small:60px;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:var(--awb-color1);\"><h3 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\"><span style=\"font-weight: normal;\">Service des coffres-forts<\/span><\/h3><\/div><div class=\"fusion-text fusion-text-2\" style=\"--awb-text-color:var(--awb-color1);\"><p>Nos sp\u00e9cialistes des coffres-forts sont disponibles sept jours sur sept pour tout dysfonctionnement, panne ou entretien de votre produit. Notre vaste r\u00e9seau de service nous permet d\u2019\u00eatre rapidement sur place, que ce soit au Benelux ou en Allemagne. Si vous ne pouvez plus ouvrir votre coffre-fort, si vous avez des probl\u00e8mes avec la serrure du coffre-fort ou pour toute autre question technique, vous pouvez le signaler via notre <u>formulaire de service<\/u>.   <\/p>\n<p>L\u2019\u00e9quipe de service travaille en \u00e9troite coop\u00e9ration avec notre d\u00e9partement R&amp;D dans le d\u00e9veloppement de produits personnalis\u00e9s et dans la conversion de solutions existantes selon les besoins.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:60px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1040px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:9.6%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:9.6%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:9.6%;--awb-spacing-left-medium:9.6%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-two\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">D\u00e9partement R&amp;D<\/h2><\/div><div class=\"fusion-text fusion-text-3\"><p>Nouvelles tendances en mati\u00e8re de s\u00e9curit\u00e9, nouvelles m\u00e9thodes de production ou nouvelles r\u00e9glementations, chez Nauta Group, nous sommes au top. Nous avons en interne des d\u00e9veloppeurs de produits avec de nombreuses connaissances techniques dans le secteur des serrures et ferrures et des coffres-forts. Chaque jour, ils \u0153uvrent au d\u00e9veloppement de produits et \u00e0 l\u2019\u00e9laboration de nouveaux produits, en combinant leurs connaissances techniques et leur cr\u00e9ativit\u00e9 avec l\u2019expertise de nos coll\u00e8gues et en travaillant en \u00e9troite coop\u00e9ration avec nos clients.   <\/p>\n<\/div><div class=\"fusion-text fusion-text-4\" style=\"--awb-content-alignment:right;--awb-text-color:var(--awb-color5);\"><p><a href=\"https:\/\/nautagroup.com\/fr\/innovation\/\"><u><span style=\"color: #00376a;\"><b>en savoir plus<\/b><\/span><\/u><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-bottom:0px;--awb-padding-top-small:30px;--awb-margin-top:60px;--awb-margin-bottom:-30px;--awb-background-color:var(--awb-color7);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"max-width:1040px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-three\"><h3 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\"><span style=\"font-weight: normal;\">Service de cylindre et de cl\u00e9<\/span><\/h3><\/div><div class=\"fusion-text fusion-text-5\"><p>Vous pouvez contacter nos sp\u00e9cialistes cl\u00e9s pour vous aider \u00e0 cr\u00e9er des projets cl\u00e9s m\u00e9caniques et \u00e9lectrom\u00e9caniques pour notamment des complexes r\u00e9sidentiels et appartements, bureaux, h\u00f4tels, \u00e9coles ou autres lieux publics. Cela peut aller d\u2019un set de cylindres \u00e0 fermeture identique \u00e0 un plan cl\u00e9 moyen ou complexe de plus de 100 portes. Vous pouvez aussi nous contacter pour fabriquer des cl\u00e9s suppl\u00e9mentaires de tous types, pour ex\u00e9cuter l\u2019entretien et les r\u00e9parations sur votre machine \u00e0 cl\u00e9s, et nous effectuons les r\u00e9parations d\u2019urgence le jour m\u00eame.   <\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:-30px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:-30px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-margin-top-small:30px;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-aspect-ratio:1 \/ 1;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none has-aspect-ratio\"><img decoding=\"async\" width=\"1000\" height=\"663\" title=\"NinjaVortex_decodeDetail_Preview_large1000\" src=\"https:\/\/nautagroup.com\/wp-content\/uploads\/2021\/05\/ecced032-ninjavortex_decodedetail_preview_large1000.jpg\" class=\"img-responsive wp-image-5830 img-with-aspect-ratio\" data-parent-fit=\"cover\" data-parent-container=\".fusion-image-element\" alt srcset=\"https:\/\/nautagroup.com\/wp-content\/uploads\/2021\/05\/ecced032-ninjavortex_decodedetail_preview_large1000-300x199.jpg 300w, https:\/\/nautagroup.com\/wp-content\/uploads\/2021\/05\/ecced032-ninjavortex_decodedetail_preview_large1000-768x509.jpg 768w, https:\/\/nautagroup.com\/wp-content\/uploads\/2021\/05\/ecced032-ninjavortex_decodedetail_preview_large1000.jpg 1000w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:100px;--awb-padding-bottom:30px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1040px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:9.6%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:9.6%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:9.6%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-two\"><h2 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Marketing et gestion des donn\u00e9es<\/h2><\/div><div class=\"fusion-text fusion-text-6\"><p>Le Groupe Nauta dispose d\u2019une \u00e9quipe de professionnels du marketing et des donn\u00e9es qui sont disponibles chaque jour pour nos clients aux Pays-Bas, en Belgique, en France et en Allemagne. Ils fournissent \u00e0 nos clients les bonnes donn\u00e9es de produit pour leurs propres r\u00e9seaux de vente et offrent une assistance personnalis\u00e9e en mati\u00e8re de marketing en ligne ou hors ligne. <\/p>\n<\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6942,"featured_media":5635,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-8231","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/nautagroup.com\/fr\/wp-json\/wp\/v2\/pages\/8231","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nautagroup.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nautagroup.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nautagroup.com\/fr\/wp-json\/wp\/v2\/users\/6942"}],"replies":[{"embeddable":true,"href":"https:\/\/nautagroup.com\/fr\/wp-json\/wp\/v2\/comments?post=8231"}],"version-history":[{"count":2,"href":"https:\/\/nautagroup.com\/fr\/wp-json\/wp\/v2\/pages\/8231\/revisions"}],"predecessor-version":[{"id":8233,"href":"https:\/\/nautagroup.com\/fr\/wp-json\/wp\/v2\/pages\/8231\/revisions\/8233"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/nautagroup.com\/fr\/wp-json\/wp\/v2\/media\/5635"}],"wp:attachment":[{"href":"https:\/\/nautagroup.com\/fr\/wp-json\/wp\/v2\/media?parent=8231"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}